In October we had booked a room at this hotel which was
supposed to be a two Queen room with a roll in shower which is what we need if
I want to shower and if I don't want to sleep with my parents. After our last vacation in Milwaukee at the
comfort suites where they didn't have a roll in shower in the room my mom made
sure to ask at the front desk if there was a roll in shower in the room and they
said yes it did. So after having this happen multiple times in different hotels
we weren’t totally sure that it would have what we needed. We got to the room
and there was a ton of space, right when you walk in the door it's kind of a
kitchen area which was nice but when you come around the corner there was a
king bed and a rollaway bed. 
So much for relaxing trip with limited problems.
So we went back out to complain and they said that they changed the room types and
they had and didn't have two Queens with a roll in shower rooms anymore. Just the king rooms had roll in showers,
which would've been nice if they could've let us know ahead of time, so we
might be able to find a different place that would work better. The room was
huge and we thought they should be able to bring in a queen sized bed in, but
they said that they couldn't do that.
So they said they would see what they
could do and call around and see what other options there were. So after a
while they called our room and said that my parents could move to another room
and I could have that room to myself. This would not work at all because I need
help, and could need help at any moment during the night. I also don't think my parents wanted to be in
the hall in their underwear. They also found the Homewood suites that had a
king and two Queens with a roll in shower that we could move to in a few days
which would kind of be a pain especially for us having my hoyer lift and my
shower chair and a bunch of other stuff to move, so we really didn't want to
have to do that. They also said that the couch would pullout to make the bed,
but my parents didn't want to sleep on the couch. So they brought in another
single rollaway bed. I was not able to get into the rollaway bed because it was
too low and we couldn’t get our lift under it. So I got the king bed and my
parents had matching rollaway beds. My dad was also too tall to fit the bed so
he had to push it up against the couch. The king bed which I slept in you would
think would be great at least for me, but if I got too much in the middle it was
hard for anybody to reach me to roll me over or help me, so that was kind of a
pain but I guess you have to do what you have to do. Besides all these problems
the room was actually very accessible if you only need a king bed.
The roll in
shower was great and was big and was very easy to get into and use. The toilet
was easy to get to and had a good amount of room around it except maybe on the
left side of it, it was a little bit closer the wall. 
The sink was okay I still
couldn't turn the water on since there was a bump out to make it handicapped
accessible so I couldn't reach the faucet but if some could turn it on it
worked okay. When I tried to brush my teeth where I usually prop my elbow there
wasn't anything to set my elbow on because where I put my elbow is to the right
of where the bump out was, so I brushed my teeth in the kitchen part which was
also an accessible sink that I could get under but without the bump out. There
was also a rather large closet and a large room I couldn't quite get under the
table in the room but I could still kind of use it. There were also quite a few
handicap parking spots in front which was nice and there always was at least
one spot open with the loading zone on the right side of the car. Driving my
wheelchair to the door there was bumpy stuff in the cement that was kind of
annoying to drive over. The doors in front were automatic doors which was very
nice. The main area in the front was
spacious and very easy to get through.
I just don’t know what to think about these hotel problems
we have run into, I am just not sure why, when we book a room with the specific
accommodations that we need and they say they have, we don’t get what we booked.
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